The test of a good supplier is what they do when things go wrong

I bought some braided hose and fittings to remake the clutch master to slave pipe - I've never liked it in solid pipe and having seen a few in flexi pipe I though - "I'll have some of that". So I satrted shopping around a bit and got totally confused with pipe sizse (thanks to Dave Powel for the tutorial, much appreciated). Anyway, I found what I needed at www.rallydesign.co.uk and put in an order - I was impressed with their prices but not their postage costs which I thought where expensive - but hey! You pays yer money you takes yer choice.
So the package arrived and a neighbour signs for it - she brings it over that afternoon and I unpack - bummer, the pipe is damaged, looks like someone has dropped something on it and crushed it - as it was coiled up it's put a nice pinch in the pipe every 8 inches or so. No good - so I emailed them and got an auto reply saying emails might not be responded to immediately - so I called them. Explained the situation to a chap there who said they couldn't do anything with the courier as the package had been signed for as OK. Grrrr - that expensive delivery option wasn't worth squat. However, he said he appreciated it was no fault of mine and he'd get a new length of pipe out ASAP for me, the next day it arrived (60p's worth of Royal Snail - better than the £8.50 Citylink!) and all is well with the world again.
Now I can do my clutch pipe expertiments - if this works I'll sort out the other pipes I don't like the look of :-) I also bought an eBay special pipe flaring tool, then discovered I have a complete brake pipe set in the garage! Posted by Picasa

Comments

Jim said…
Initial Shittylink are the bain of my life!
I have had to send back about 5-6 items which have arrived broken! and What is the point in delivering between 9 and 5, when 90% of the population are at work!!!
Grr!


Out of interest what are the specs for the clutch line?
Friday, November 10, 2006 4:05:00 pm
Jim said…
Inital Shitty-link are the bain of my life!
I must have sent 5 or 6 items back damaged and why deliver between 9-5 when 90% of the population are at work?
Grr!!

Out of interest what are the specs for the clutch line?
Friday, November 10, 2006 4:08:00 pm
Jason said…
I'm using -3 tube and a couple of banjo bolts banjo with some copper washers - should look neat.
Friday, November 10, 2006 5:05:00 pm
Post a Comment

Popular posts from this blog

More Lucas PI info - some pearls of wisdom here :-)

Over the years I've collected loads of info and books about the PI system, some better than others. I have always meant to scan and post up some of the more interesting stuff. I had my scanner working recently (but not on my spanking new Vista equipped PC - incompatible!) so I thought I'd scan a few things when I came across an old trio of A4 sheets held together with a rusty staple. They appear to be pages from a magazine article but from where I don't know. The last page has a few small adds on it but no clue as to where it first appeared. The opening paragraph suggests and owners club and the adverts are 1990 vintage - if you know where this came from please let me know and I'll give them the credit. Anyway, I scanned it and OCR'd it and here it is. I've been through it to correct the OCR errors but if anything doesn't make sense shout up and I'll check the original. THE LUCAS PETROL INJECTION SYSTEM - MARK II We are very fortunate to be able to publi
Read more

Worried about your trunnions? Relief is to hand!

Image
This is an bit of an infomercial for my mate Dave and his company Canley Classics. I know Dave well, I get most of my Triumph stuff from him. I sometimes work on the Canley Classics stand at shows, I own a Canley Classics T shirt and I have spent many hours driving Triumphs with him. Other Triumph parts suppliers are available, your mileage may vary and this may contain nuts. If you don't like what I say, ignore it :-) - It's a well know fact that the small chassis Triumphs have some design frailties. One of the more spectacular failures you can suffer stems from the front trunnions. When you get a failure here you can loose a front wheel - this isn't a good thing. Often incorrectly known as "trunnion failure" what actually happens is that the vertical link that sits in the trunnion snaps - it does this for a number of reasons, lack of maintenance, fatigue, corrosion, previous trauma, bad luck. Most often it's the nearside that goes, it's the side that
Read more

TR6 Clutch investigation (and interior replacement)

Image
Blimey, it's been a long time since I did anything serious in the garage. Having found myself with some time on my hands - I'm currently looking for paid work again - I decided it was high time I sorted out the TR6 interior. When I got the car it was the interior that let it down, a bit of a mix of old and repro trim, mostly past it's best, carpets stick directly to the floor and sagging seats. I did the seats immediately and then gathered the parts to do the rest - new carpets, underlay, a trim kit, H frame cover, clips and fastenings, glue, etc, etc. So it seemed like a "cheap" job as I had all of the big cost items. It was just time - and now I have that. So I stripped it all out and there it sat earlier this week, looking all empty and then I thought what a pig of a job it would be to have to take it all out again to fix the clutch! You see I've always had a tricky clutch in the car, not awful but occasionally when warm it gets quite "off/on"
Read more